Privacy Policy

1. Who we are

This site (nataliaray.com) is operated by Natalia Ray. If you have any question about this policy or your data, contact us through the chat on the site or at the email address used to confirm your order.

2. What we collect

• Email address — when you subscribe to updates, purchase a book, or write to us in the support chat.
• Order information — books purchased, price, currency, and payment status.
• Country — detected automatically from your IP address at checkout, for accounting and fraud-prevention purposes. We do not store your raw IP address.
• Cookies — for language preference, your shopping cart, and (only after you accept them) advertising measurement.
• Messages you send us through the support chat, including the page you were on when you wrote in.

3. How we use it

We use your data to:

• Deliver the digital books and materials you purchase.
• Send order confirmations and, if you subscribe, occasional updates about new books and offers.
• Respond to your questions through the support chat.
• Measure the effectiveness of our advertising (only with your cookie consent).
• Prevent fraud and comply with our legal and tax obligations.

4. Who we share it with

We use the following processors to run this site. Each only receives the data it needs to do its job:

• Stripe — processes international card payments. We never see or store your full card number.
• Robokassa — processes payments in Russian rubles.
• Supabase — hosts our database and file storage.
• Resend — sends transactional and update emails on our behalf.
• Telegram — support chat messages you send us are relayed to a private team channel so we can reply to you.
• Meta, TikTok, Pinterest — if you accept advertising cookies, these platforms receive anonymized event data (such as "viewed a book") to measure ad performance. See their own privacy policies for details.

5. Cookies

We use essential cookies (language, cart) that don't require consent, and optional advertising cookies (Meta, TikTok, Pinterest pixels) that only load after you accept them in the cookie banner. You can change your choice at any time by clearing your browser's site data.

6. Your rights

You can ask us to access, correct, or delete the personal data we hold about you at any time by writing to us through the support chat or the email you used to purchase. We will respond within a reasonable time.

7. Data retention

We keep order records for as long as required by applicable tax and accounting law. Subscriber emails are kept until you unsubscribe or ask us to delete them.